Refund policy

Returns
Because our products are custom printed and unique to each Product, we only offer replacements on items that are materially flawed.

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.

 If your order is defective, please file a claim with a photograph of the defective item by sending email.

Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. We do not accept exchange for Size and Color. To better help you in choosing the right size, we have charts and exact sizing available on product detail pages.

Cancellation

After your order has been placed, you have 12 hours to contact our customer service and request order modifications or a cancellation. After 12 hours, your order has already been placed in production and can no longer be modified.

Unreceived Packages

If your item has not arrived within 20 business days after having ordered, please contact us us for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)

In cases where an incorrect shipping address is used, the package will be returned to our unclaimed warehouse. We will keep your package for up to 30 days before we destroy or donate to charities. If you would like our Returns Department to reship the package, please provide us with a valid or alternative address for reshipment. You will have to pay the reshipment cost depending on the weight of the package.

 Returns

Please contact us before returning an item and always include your order number in the package with the returned item.